Member support officer
Full time, permanent post
Salary: £20,000 - £22,000
Location: Central London
About the Childhood Eye Cancer Trust (CHECT) CHECT is a small but rapidly growing UK-wide charity for families and individuals affected by retinoblastoma (Rb). Established for 27 years, the charity provides direct support and information to those affected by Rb, funds research and raises public awareness of this rare cancer. We also seek to influence policy to improve diagnosis, treatment and follow up experiences for those affected. Our current work includes developing support services for teenagers and young people and raising awareness of this devastating cancer amongst frontline healthcare professionals. To learn more go to www.chect.org.uk
About the role: We have an exciting opportunity for a dynamic and motivated individual to join our friendly and professional team of four full-time and four part-time staff. This is a new and highly rewarding role which will provide you with an excellent opportunity to assist CHECT in supporting members and developing volunteer roles within the trust to enable us to expand our reach and achieve even more. You will be a key player in the success of the team.
This is a very varied role ranging from establishing a relationship with new members, providing administrative support to our team of volunteer ambassadors and supporters to managing and reporting on member information using the CRM. Initially you will be reporting to the Chief Executive.
About you: You will have a friendly and professional manner and be great with people. You will be able to be supportive to distressed parents on occasion and work productively with the staff and volunteer teams.
Bringing significant experience in customer-facing roles you will have exceptional administrative and organisational skills and the ability to manage a large and varied workload. Exceptional attention to detail is crucial and you will be highly competent in the use of CRM systems. Your oral, written and digital communication skills will also be excellent.
The closing date for applications is 25th April 2014. Telephone interviews will take place on 29th and 30th April with final interviews on 6th and 7th May 2014